Refund policy
**Return & Refund Policy**
**Effective Date:** March 25, 2025
**Storm Surge Supply LLC**
**Contact:** Returns@StormSurgeSupplyCo.com | (434) 609-2507
**Business Address:** 5830 E 2nd St, Ste 7000, Casper, WY 82609
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**Overview**
At Storm Surge Supply LLC, we’re committed to supporting linemen and frontline crews with the gear they need—no excuses. If you’re not completely satisfied with your order, we offer a **7-day return window** from the date you receive your item.
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**Eligibility for Returns**
To qualify for a return:
- Submit your request within **7 calendar days** of receiving your order.
- The item must be **unworn, unused, unwashed**, with **tags attached**, and in **original packaging**.
- A **receipt or proof of purchase** is required.
- The **customer is responsible for return shipping** unless the item was **defective, damaged, or incorrect**.
We do **not charge restocking fees**.
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**How to Start a Return**
1. Email us at **Returns@StormSurgeSupplyCo.com** or call **(434) 609-2507** (M–F, 9 AM – 5 PM EST).
2. If approved, we will send a **Return Merchandise Authorization (RMA)** and instructions.
**Important:** Returns sent without approval will be rejected.
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**Return Shipping Address**
Storm Surge Supply LLC
Attn: Returns Dept.
5830 E 2nd St, Ste 7000
Casper, WY 82609
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**Return Shipping Costs**
- **Defective/damaged items:** Prepaid return label provided.
- **Non-defective items:** Customer pays for return shipping.
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**Non-Returnable Items**
We do **not accept returns** for:
- Custom or personalized items
- Perishable goods
- Personal care items
- Hazardous materials
- Digital downloads
- Final sale items
- Gift cards
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**Damaged or Incorrect Items**
If your item is defective, damaged, or incorrect, notify us within **7 days** of delivery. We’ll replace it or issue a refund—fast.
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**Exchanges**
We do not accept exchanges for non-defective items.
If you need a different item:
1. Return the item.
2. Place a new order.
We will exchange defective items for the **same product** free of charge.
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**Refunds**
Once your return is inspected:
- If approved, we’ll issue a refund to your **original payment method** within **10 business days**.
- If you don’t see your refund after **15 business days**, contact us.
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**Need Help?**
📧 Returns@StormSurgeSupplyCo.com
📞 (434) 609-2507
🕘 Mon–Fri | 9:00 AM – 5:00 PM EST